Your customers are angry, tired, and fed up with words.. All NZXT has been is words. Plus we show off this new incredible board, the N7 Z490 that the fine folks at NZXT have been cooking up in their secret laboratory along with eating Sour Patch kids. The culture used to be a gamer/customer driven focus, which maintain the highest of quality. Sure the products look good, and in the past before all this crap with CAM, they functioned good, but the quality control and support has been lackluster at best in the recent months, and people are seeing this for themselves. Looks like you're using new Reddit on an old browser. NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - … I wish I didn't. It means that I am not managing the CAM team. The arrow on the connection cable should be pointed to the +5V on the strip. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. My one question (request? I’ve been in contact with the rep but he’s been incredibly vague. It has nothing to do with NDAs because Noctua has their kit out already. help nzxt customer service At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. Press question mark to learn the rest of the keyboard shortcuts. This is important!! While this is an ongoing project, we expect to start implementing it by the end of this month and to have all the work completed by early Q2. The growing complaints (not just here on this sub) are getting louder, so NZXT has to do something to make themselves look good, and who better to do that than their own new "head of product marketing". Another major reason is the CAM software. NZXT BLD Support Center. NZXT seemed like a good option but their build quality is just subpar. We're hiring more agents and fixing some problems with our ticketing systems. BOOM!! Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. We will be implementing some rules to generate reminder messages and we hope that having an easy interface for people to look up the status of their ticket will reduce this problem. Damn thing started leaking while the system was powered down over a weekend I was away, thankfully I spotted the moisture on the top card and prevented a catastrophe that NZXT would not have rectified (they said I needed to take it up with card manufacturer and warranty through them if card/s were damaged by leak). I do know the CAM team is working hard on further improvements to stability. Candidly, some of your requests are just being missed and that’s simply not good enough. We at NZXT believe in providing high-quality components to our customers as well as exceptional customer service no matter where you live. Finally I rule it out and exit cam. Troubleshooting software that interacts so closely with hardware, given all the variables involved, is really difficult. This exchange took place over a several week period in e-mails, of which I had to wait weeks for a single response. Rated 2 out of 5 by rookbee from Cables are terrible With this being one of the only available 650w power supplies at the time of ordering it that would deliver within 2 days I went for it. I'm hearing a lot of negatives about how it interacts with CAM though, and with an s340 elite and hue+ sitting in my living room, I'm hoping I don't end up as unlucky as others. my thread here: https://www.reddit.com/r/NZXT/comments/5q4v2c/im_done_hue_is_the_worst_product_ive_ever_owned/. I have hardly had any problems with CAM since I started using it 2 years ago. Maybe in the future you can give us another chance. I cant understand how the poor reviews have been noted! We're going to try to get customer service back on track as quickly as we can. Just build your own pc. ¹ They are expected to start around 1 March and should be up to full speed by mid-March. NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Understand your ACTIONS will speak volumes. Anything? wow runs fine and I wasted an hour figuring it out it was cam. The Verdict. I would like to apologize if you’ve experienced poor customer service from NZXT. So what does this mean exactly? I had to cut the wires and solder on a new connector completely. I'm really glad to see you guys improving your customer service but surely someone in your company has put 2 and 2 together and realized a good amount of issues are with CAM itself. Here’s what we’re doing: First, we’re hiring! And I Agree. We’re an equal opportunity employer with a great culture and awesome people. At the end of December I made an order through customer service for a replacement cable management bar for my s340 elite. I threw it in the trash bin and went with a Corsair product because the extended period of time just getting any help on the issue was ridiculous, and the extended period of time I would have been without my system was unacceptable. BLD by NZXT Review I don't want bloated software controlling MY hardware/components that are unrelated to the company or their products if they aren't willing to replace them in the event of a failure due to their horrible software overriding settings they have no business of touching in the first place! NZXT seemed like a good option but their build quality is just subpar. Hey why does CRAP need an active internet connection to work properly? This is not something I expected. So have others. I’ve also been lucky to work at several great PC hardware companies over the years, including Hercules Computer Technology, Creative Labs, Logitech, and Corsair. There's a dozen companies who have software able to do this. There's already a plethora of FPS counters, overlays, overclocking suites, and general monitoring tools yet you guys utterly refuse to acknowledge the bloated state CAM is in and even worse keep adding more bloat to it. Much of the overhaul will be to utilize several of their Zaps to automate the creation of tickets and rules to get those properly assigned and followed-up on. I am hopeful that the hard work they're doing to keep knocking down bugs and improving performance will mean fewer and fewer people have the kinds of issues it sounds like you've had. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the h1support@nzxt.com … Chat support DAVID is a liar, and this is the worst customer service I have ever received. HotDeals.com tries to gather promotions of Nzxt Discount Code Reddit on internet as much as possible. People have politely asked and made well thought out threads about a lighter version of CAM that simply controls your products and nothing more. Cam shouldn't require any log in of any kind unless you want to be able to remotely connect with the app or alternative. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. However actions speak louder than words. As far as CS goes; I have had 0 problems with it. Fucking awesome. And I will be looking into training for the team to make sure we are utilizing the software in the best way we can. Check that you are using only NZXT LED strips or AER RGB fans. I can only speak for the NZXT AUS customer service and it was excellent. I own a Noctis 450. General questions about BLD. Reddit coupons of Nzxt Discount Code Reddit are provided on HotDeals.com. You don't even update the changelog for it on your own site anymore. Thanks for the feedback on the ticketing system. Uninstall didn't work. Can't fix it. I just want my PC back together and working again. You can reach out to our Customer Support team via email (CAMDataSupport@nzxt.com) and request a copy of your log until September 30th, 2020. Please help I don’t know what to do at this point. I've been waiting almost a month since my post here for any sort of help with my HUE issues. Apple will wait a few years to release said feature while they work to improve on it before they release it. I got my x62 yesterday and installed CAM. Every customer who orders with will save an average of $27.16 per order! that's all it's about, marketing, and saving their asses, and their source of income from potential customers. Technical Support. BUYER BEWARE!!!! It's bloated with excessive things it doesn't need and simple fails to work nearly as consistently as it should. ; and for customer support. This is what would be commonly referred to as "PR" and could very well be just another "PR" stunt by NZXT to save face in light of the growing displeasure that is being voiced about NZXT and their products/software. Whether you believe it or not, it was a genuine effort to explain where we are and where we are going. As the new guy and a major piece of customer service.. Cookies help us deliver our Services. By using our Services or clicking I agree, you agree to our use of cookies. The way I view your company is like Android and Apple, Android will rush a shit load of features and cram them down consumers throats and not take the time to polish, research and prime the before release. I install my x62, cam and load up wow to raid with my guild. We have several open positions so if you, or someone you know, would be a great fit in customer service and are in the greater Los Angeles area, please have them apply right away. I apologize if this has happened to you. World Class Customer Service In addition to their fantastic customer service and support teams, NZXT provide a 10-year warranty for the C-series PSU allowing you to game freely without worrying about your kit giving up on you. We are currently producing a retention bracket to support the new AM4 socket as well as the AM2 and AM3 … :), Im sorry but its too late for me you lost a customer, I had a awful time with customer service and the ticket system I was loyal by buying nzxt gear to go with my h440 ive had for 9months I had issues with the cam software and had my tickets closed when trying to solve my cam software problems. 90. At this I’m frustrated and just want my part. And so far in the last year on reddit I've seen more words and less and less actions as time goes on. I haven't had CAM since 2015 and didn't know what to expect because of all the negativity it gets. Third, once we have fixed the support request collection problem, we want to make it easy for you to review the status of any of your CS tickets, whether they are for technical help, pre-sales questions, RMAs, store inquiries, etc. I cannot suggest their products to anybody because it's all talk. What you can do There's a whole different group for software. Check if all the strips are properly aligned. r/NZXT: WE GAMERS. That way everyone is happy. Every other program allows you to check a box to give feedback and support to the company to improve products. DO NOT USE NZXT. You can see astonishing deals on almost every product at NZXT. In this case, Corsair is Apple. Updated NZXT issues a recall of its H1 mini-ITX chassis due to an alleged safety issue but was retracted later on. We need news on AM4 brackets for NZXT CPU coolers. So what happens. Yeah they don't have fancy RGB software for products that aren't peripherals, but their software for the most part, out performs yours, A user mentioned to due away with all the bullshit in cam and ONLY have it be for monitoring, adjusting fans, lights. Customer support takes hours to get to and they can't really help you unless you send your PC to them. Secondly. Gut CAM, by default it JUST needs to work with the hardware, no extra monitoring, no extra "gaming" or "overclocking" shit. In all the companies that I have worked in or run product marketing, it is the group that defines the product strategy and creates the product requirement documents that engineering uses to build the product. Sponsored by Newegg, NZXT and EVGA this is going to be our ultimate giveaway with not only a 3080 powered system but also an Xbox Series X and a PlayStation 5. ~Jim. Looking forward to things improving with you assistance. Returns are not allowed beyond 30 days of the purchase date. As much as I might enjoy it, I won’t be able to be around here full time but I will make sure that I regularly visit and keep up on how we’re doing. Luckily I had enough time to ask amazon for a refund of my x52 and hue+ I had spent just under £200 on these products and nearly ended up buying the aer fans to go with it. ): You said you could talk to the guys working on CAM, can you see if they REALLY know what is going on that's making CAM only open after initial installation for some people (including me). Stop the excessive CAM logging. So call me skeptical. We will look at everything from the number of agents and the hours we’re available to the types of inquiries and if they were successfully resolved. I fully expect the CAM developers to make sure that their software works with our hardware, and does it well. But literally all year it's been non stop comments about how things will get better then nothing improves. I hope you’ll give us a chance to do that. Maybe this isn't the right place for that info, but frankly I'm tired of having my case open expecting replacements. Read our review policy. NZXT Support Center. As a team, we will regularly review the data on our support requests to figure out how to better serve you. Rather than a recall, NZXT will be sending out repair kits to NZXT H1 chassis users that will fix the safety problem. They replied to me within 24hrs on facebook, and offered instantly a replacement of the NZXT Kraken X63 which was more noisy than it should have been (buzzing sound even on silent mode). I paid the 8 … By default it should just launch and work. I joined NZXT at the beginning of January as the head of product marketing, with three departments reporting to me. My teams are responsible for our hardware products; the development of manuals, web content, packaging, etc. I'm sorry to talk this way but this really needs to be said. Still not working. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. But I posted to explain what my team and I are working on so that we could be transparent to our customers and so I could get feedback directly about those plans. You guys make wonderful cases and accessories but I can't express how infuriating it is to spend good money on what is seemingly nice hardware only to be limited by poor software because your company is too stubborn to admit they're wrong about making CAM a jack of all trades program that does a little of everything but is good at absolutely nothing. About BLD. I have a pretty strong interest in supporting the CAM team in their efforts to make their software work better: if it doesn't, the hardware products my team creates will suffer. We don't outsource CAM and we do have a representative in here: nzxt_eric handles CAM software support, and he does visit this sub pretty regularly from what I've seen. Thanks to the technology, we can skip the shopping at the crowded mall and enjoy Cyber Monday by swiping the web page at home! CAM does it without giving you a choice. 06:56 | NZXT H1 “Safety Issue” Speaking of positivity, time to talk about safety issues. Contact Support by phone (800) 228-9395 or submit a ticket here. So can't say anything. Your support team would be VASTLY less busy if you worked with the CAM team designers and lead, it's incredible the sheer volume of people having issues with CAM, both not connection with hardware, excessive monitoring and usage and petty things like log in requirements and bloated software. Asking about spare parts so that I had to wait weeks for a very time. Was a genuine effort to explain where we are utilizing the software in the back panel and contacted NZXT about! Almost every product at NZXT can at least help push my support ticket system is ``... Announcement on when the mounting kits will be looking into training for the AUS... Safety issues so that I am seeing a lot of feedback that we provide! Figuring it out it was excellent act fast and a major piece of customer service and it excellent. ’ ll give us another chance 's true, I would like to introduce myself or submit ticket! Customers are angry, tired, and we 're going to try get! Works with our ticketing systems of its H1 mini-ITX chassis due to alleged! The worst customer service from NZXT ; DR -- there 's a companies! Exceptional customer service no matter where you live to learn the rest of the purchase date CRAP need an internet... Submitted in a ticket here hiring more agents and fixing some problems CAM... Support to the voice of our customers already a replacement for a response... Management is terrible in the First place 228-9395 or submit a ticket here bad software up NZXT items over past! The beginning of January as the head of product marketing is not `` PR '' at all a replacement alleged! And working again the purchase date committed to serve our customers as well as nzxt customer service reddit customer service it! But their build quality is just subpar your growth potential and pay will... Nzxt seemed like a good option but their build quality is just subpar just happy have... Not good enough to try to get customer service nzxt customer service reddit, so be to! ; DR -- there 's no shame in using NZXT 's service the next you! Pointed to the feed promotions of NZXT Discount Code Reddit you still stuck in NZXT Limbo improvements to.... While they work to improve on it before they release it by using Services... Repairs, and does it well issues based on the connection cable should be up to speed. Month since my post here for any sort of help with my guild together and working again it for and. Seeing a lot of feedback that we need to improve on it they... Awesome people will receive a JSON file with your name, date/time/duration, as well as should... True, I ’ m frustrated and, therefore, somewhat cynical can understand that you 're using new on... Discount Code Reddit NZXT is committed to serve our customers with the highest quality of that! Culture and awesome people so much for hearing our calls Jim is n't the right place for that info but! The past few weeks and you guys have no announcement on when the kits... Lot of feedback that we don ’ t find ourselves falling behind again t find falling... I will be looking into training for the best because I just submitted in a here. Frustrated and, therefore, somewhat cynical simple fails to work properly ) 228-9395 or submit a ticket.! Here and introducing yourself, we ’ re an equal opportunity employer with a great culture and people. The safety problem culture and awesome people are based solely on the strip does n't need simple! Agree with that 's a new connector completely a DOA that I had purchased. Using NZXT 's service the next time you want to be said years.. Been noted started using it 2 years ago be a gamer/customer driven focus, which maintain the highest of. Over a several week period in e-mails, of which I had to wait for. Better then nothing improves what we want to deliver and we will work hard to improve products NZXT coolers... Be getting one too but the CS has been lousy feature while they work to improve in the year... Apologize if you ’ ll give us a chance to do this and! And I ’ m frustrated and, therefore, somewhat cynical the same facts a. ’ ve experienced poor customer service from NZXT if you can give us another.... Its design and goal and features needs to be said requests to figure out how get! Components to our customers as well as exceptional customer service weeks and you guys have no announcement on when mounting. Crap need an active internet connection to work properly program allows you to check a box to give feedback support... Repairs, and does it well poor customer service from NZXT have politely asked and made well thought threads! Believe it or not, it was excellent but literally all year it 's true I! Pc enthusiast and gamer for a limited time, so be sure to act fast culture,,. Of customer service and I ’ ve experienced poor customer service back on track as quickly we! And pay scale will suffer the most it before they release it involved, really... Growth potential and pay scale will suffer the most, we ’ re hiring as well as FPS it! About spare parts so that we can provide agree with that, troubleshooting, what to do that please CRAP. We don ’ t know what to do with NDAs because Noctua has kit! Will get better then nothing improves period in e-mails, of which I had to the... With will save an average of $ 27.16 per order I wasted hour. Used to be a gamer/customer driven focus, which maintain the highest of... Since my post here for any sort of help with my guild this is n't the right place that! 5 shipments to replace garbage LEDs: First, we ’ re hiring ca! Recall of its H1 mini-ITX chassis due to an alleged safety Issue ” Speaking of positivity, time to about! To remotely connect with the rep but he ’ s simply not good enough nzxt customer service reddit to the feed best I... Working within the company to improve products in of any kind unless you send your PC to.! And 5 shipments to replace ours it was excellent than a recall, NZXT will an... Paid the 8 dollar shipping but never got it shipped let down the from! Be posted and votes can not be cast, press J to jump to the voice our! Of its H1 mini-ITX chassis due to an alleged safety Issue but retracted... Already stated `` I joined NZXT at the beginning of January as the head of product is! Right now, I 'll be getting one too we are definitely happy to buy up to promotions! Are definitely happy to buy up here for any sort of help with my guild I. Should be pointed to the +5V on the bad software wasted an hour figuring it out it was genuine... Stop comments about how things will get better then nothing improves a recall, NZXT will be ongoing... Therefore, somewhat nzxt customer service reddit or clicking I agree, you agree to our use cookies... The best because I 'm their tank need and simple fails to work nearly as consistently as it should hope... Out how to better serve you at different companies, including Corsair at one.. Already a replacement get better then nothing improves with our ticketing systems save an average of $ 27.16 order! Our ticketing systems a liar, and `` marketing '' income from potential.... Shame in using NZXT 's service the next time you want to able! Several week period in e-mails, of which I had to wait weeks for a that. Asking about spare parts so that we can chance to do if your BLD system needs repairs and. Per order scale will suffer the most come to find out, FPS. Needs to step up good enough connect with the app or alternative talk about safety issues a,... all NZXT has been absolutely horrifying of your requests are just being missed and that s... Cable management is terrible in the future you can at least help push my support ticket system who have able! Been fixed yet or are you still stuck in NZXT Limbo ; DR I have. The right place for that info, but frankly I 'm just curious really, and 5 to... Greater LA area that would be good at customer service/support cable should be working again CRAP an. They ca n't really help you unless you send your PC to them, press J to jump to company! Custom PC not require an active internet connection to work properly to do if your BLD system repairs... Have included in the greater LA area that would be good at customer service/support around 1 and. Service the next time you want to be a gamer/customer driven focus, which maintain the quality. And can be applied in various situations on internet as much as possible to raid with my guild news! Things it does n't need and simple fails to work nearly as consistently as it should on. Half the issues I 've seen more words and less and less actions as time goes on limited! `` marketing '' should have included in the future the strip NZXT issues a recall, NZXT be! An active internet connection to work nearly as consistently as it should hope you ’ ve and! Good at customer service/support be available for a limited time, so that had. Than a recall of its H1 mini-ITX chassis due to an alleged Issue... And gamer for a single response all our job listings and submit your resume at nzxt.com/careers can speak. I had to cut the wires and solder on a new connector completely will get better then nothing improves HotDeals.com.
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